Covid-19 Policy
All government instituted COVID-19 protocols are in effect at D’ Jeannette Salon
- Only one client is allowed in the salon at any given time
- Only clients with a normal body temperature are allowed to enter the premises
- Only clients with properly fitted facemask are allowed to enter the premises
- Clients must wash hands at the handwashing station provided
- No shoes, handbags, food, or drinks are allowed inside the salon
Appointments must be rescheduled if:
- You, your family member, your coworker, etc. are showing any COVID-19 signs.
- You have travelled within the last fourteen (14) days before your appointment to any infected countries.
Refund Policy
- Absolutely no returns on cosmetic and hair products. Please be sure of these products before you purchase.
- Any discrepancies must be reported within 7 days of receiving your order. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order.
- If an error has been made by D’ Jeannette Beauty Salon Limited with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-despatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods.
- Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. Goods must arrive in re-saleable condition. Return freight will be at customer’s expense.
- Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately and promptly.
Shipping & Handling Policy
Local Orders
We will guarantee to have your order ready for in-store pick up within 24 hours on receipt of order.
International Orders
International shipping costs calculated live at checkout. We aim to dispatch all orders within 48 hours, but this can be delayed during busy periods. If for any reason, we cannot fulfil an order we will also aim to contact you to inform you of the reason for the delay within 48 hours.in